Warranty guidance
Help identifying coverage, service paths and information needed for a claim.
After-sales
Support should not end at delivery.
Warranty paths and upgrade options vary by manufacturer and model. We help customers identify the right next step.
After the purchase
Know where to go when something needs attention.
Support paths depend on the manufacturer, product and warranty. Acrotech can help identify the right next step and coordinate where applicable.
Upgrade support
RAM and SSD guidance for supported systems and configurations.
Deployment follow-up
Clarification on delivered configurations, serials and rollout requirements.
Replacement planning
Help finding a current alternative when an older model is no longer available.
Common questions
Before contacting support.
Having the right details ready usually makes the process faster.
What should I prepare for a warranty concern?
Model, serial number, proof of purchase, a short description of the issue and any troubleshooting already attempted.
Can Acrotech upgrade RAM or storage?
Where the model supports it, Acrotech can advise on compatible upgrade options. Exact service and warranty implications are confirmed per model.
What if my exact model is discontinued?
Send the old model and the job it performs. We can suggest a current replacement based on the required performance and features.
Do you support business deployments after delivery?
Support scope depends on the project. Include your deployment, branch and configuration requirements when requesting the quotation so they can be planned up front.